Quadruple Room
- Sleeping arrangements for 4 persons
- Mountain view
- Heating
- Air conditioning
Ryokan · Hakone · Kanagawa
Hatago Kintoen
A traditional ryokan in Hakone Yumoto Onsen, offering hot spring baths, family-friendly rooms, and seasonal kaiseki dining.
- Hot spring bath and open-air bath
- Free on-site parking
- Family rooms and quadruple rooms
8.8
Great
866 reviews
Booking.com 8.8 · 866 reviews
About
Hatago Kintoen
Hatago Kintoen sits in the Hakone Yumoto Onsen district, within a 25-minute walk of the Kanagawa Prefectural Museum of Natural History. The ryokan offers free private parking on site, making it a practical base for exploring the area by car.
Rooms are Japanese-style, with mountain views, heating, and air conditioning. The property also features a hot spring bath, an open-air bath, and a public bath, so you can relax after a day of sightseeing. Leisure facilities include massage therapy and karaoke.
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- No pets allowed
- Lift
In brief
What works, what to weigh
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Strengths
5 reasons to book- Excellent service and attentive staff — Guests consistently highlight the staff's attentiveness and genuine care, with particular praise for their politeness and helpfulness.
- Authentic Japanese dining experience — The traditional kaiseki meals receive frequent praise for their flavor, variety, and local ingredients, served in a dining area with mountain views.
- Relaxing hot spring baths — The public outdoor onsen, open-air bath, and hot spring bath offer a relaxing experience, with one guest noting a fine view that made them feel on top of the world.
- Spacious and well-appointed rooms — Guests appreciated the spacious, beautifully decorated Japanese-style rooms, especially the family and triple rooms, all with mountain views.
- Free on-site parking — The ryokan provides free private parking, which is a practical convenience for guests exploring Hakone by car.
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Worth weighing
5 to weigh- Location next to a cemetery — One guest noted the hotel is right in front of a cemetery, which might make some visitors uncomfortable.
- Limited check-in window — Check-in is available only between 15:00 and 18:00, which may be restrictive for travelers arriving later in the day.
- Early check-out time — Check-out is between 08:00 and 10:00, which is earlier than many hotels, requiring guests to plan their last morning accordingly.
- No pets allowed — The ryokan does not permit pets, so travelers with animals will need to make other arrangements.
- Mixed reviews on value — While the overall rating is high (8.8), one review rated the experience just 5/10, and the value category scores slightly lower than rooms and service, suggesting some may find the price high for the experience.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Family Room
- Mountain view
- Heating
- Air conditioning
Standard Twin Room
- 2 Single beds
- Mountain view
- Heating
- Air conditioning
Private Bathroom Twin Room
- 2 Single beds
- Private bathroom
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Bath and Wellness
- Hot spring bath
- Open-air bath
- Public Bath
- Massage therapy
Food and Drink
- Electric kettle
In-Room Comfort
- Air conditioning
- Heating
- Flat-screen TV
Services and Facilities
- Free parking
- Wi-Fi
- Paid shuttle service
- Safe deposit box
- Key access
- Lift
- Leisure/ TV room
- No smoking on site
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.8/10 from 866 reviews
Booking.com · 8.8 · 866 reviews
8.8Verified guest“The Japanese-style room was lovely, with nice mountain views and delicious traditional meals.”
8.8Verified guest“The staff were attentive throughout my stay. I had the triple room, which was fantastic and beautiful.”
8.8Verified guest“The hotel was beautiful and clean, and we enjoyed the delicious Japanese breakfast and dinner, with a wide variety of dishes and amazing flavors. The public outdoor onsen was relaxing and had a fine view—I felt like I was on top of the world.”
8.8Verified guest“The cozy Japanese-style room overlooked fine mountain views and offered a serene atmosphere. The meals were exquisite, showcasing traditional flavors that I'll cherish long after my visit.”
8.8Verified guest“The dining experience was interesting, and the staff were notably helpful. I appreciated the unique ambiance and attention to detail in the service. The self-served coffee in the lounge was a nice touch, adding a casual, cute feel to the space.”
8.8Verified guest“The staff are helpful and genuinely care about your experience. The hotel is right in front of a cemetery, which might make some guests uncomfortable. I enjoyed the interesting dining options, and the tatami flooring created a serene atmosphere.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Hakone Yumoto Onsen: The ryokan sits in the Hakone Yumoto Onsen district, the area's oldest hot spring resort, known for its volcanic waters and mountain scenery.
Kanagawa Prefectural Museum of Natural History: Located within a 25-minute walk, this museum offers exhibits on regional natural history, including geology and biology.
Hakone Mountains: Guests note the short walk to the Hakone mountains, providing access to hiking and scenic views. The Moto Hakone center and train station are also nearby.
Yumoto 520-1, Hakone, Kanagawa, 250 0311, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-18:00
- Check-out
- By 08:00-10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 44 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 18:00, and check-out is from 08:00 to 10:00.
Is parking available at the ryokan?
Yes, free private parking is available on site.
Are pets allowed?
No, pets are not allowed at Hatago Kintoen.
Does the ryokan have hot spring baths?
Yes, it offers a hot spring bath, an open-air bath, and a public bath.
What room types are available?
Room options include a Quadruple Room for four persons, a Family Room, a Standard Twin Room with two single beds, and a Private Bathroom Twin Room.
Is Wi-Fi available?
Yes, Wi-Fi is listed as an amenity.
The bottom line
Hatago Kintoen delivers a strong ryokan experience with attentive service, excellent kaiseki dining, and relaxing onsen baths. The early check-out and cemetery-facing location are minor drawbacks, but the overall value is solid for those seeking a traditional stay in Hakone.
8.8A well-rated ryokan for traditional stays, with noted dining and onsen highlights.
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